Return and Exchange Policy

Tucz.com.my / ILHAM UNIK SDN BHD given a 15 days return and exchange policy. 

For any purchase with tucz.com.my product which is purchased online are eligable on our 15 days return and exchange policy under the terms and conditions.

  • Product must be in it's original unwear / newly conditions
  • Product which is damage or used are not eligable
  • Product defect must shown conditions via multiple picture to be email to enquiry@tucz.com.my for proof of defect with the posted materials
  • Product must not exceed the duration of 15 days on the date of receive

Tucz.com.my will bare the return pos of your return goods to us as a token of appreciation for you shopping with us. Please follow the steps below:

  • Take a photo of your return receipt with price or receipt for your pos receipt
  • Email to us to enquiry@tucz.com.my with the invoice number and the photo of the pos receipt
  • We shall verify the matter and once approved by managment. A SPECIAL CODE with a vadilty of 30 days will be email for your next purchase usage.

If you have other further question about our return and exchange policy, please write to enquiry@tucz.com.my or call us at +603-55258630 / WhatsApp +6011-56715923 (9am to 5pm, Monday to Friday except public holidays)